BPMN · B2G
Social Services Hub — Backoffice
The backoffice component of the Social Services Hub: digital processing of social benefit applications.
- Beneficiary
- Ministry of Labour and Social Solidarity
- Domain
- BPMN · B2G
- Our role
- Collaborating company on the project
About the project
The Social Services Hub is the single point through which citizens interact digitally with the social protection system. HubSoftware worked, as a collaborating company, on the backoffice component, through which civil servants process submitted applications: verification, endorsement, decision and communication of the outcome.
Each type of social benefit is modelled as a distinct BPMN process, with specific verification steps and integrations with the relevant national registries. This approach allows new benefits to be added by defining new processes, without rebuilding the application.